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Tech Support Help/ FAQs - updated 10/01/08


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#1 SnakePlissken

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Posted 04 October 2006 - 12:23 AM

Last Update: 10/01/08

This page has been designed to offer help with the most common issues that makes a game not work. Please read through carefully as 95% of the time, out of date graphic card drivers prevents games from playing. You can also download the latest UaW Patches.

Universe at War: Patches
1.01 - Download Patch 1.01 | Patch Notes

ATI Release new drivers Xseries of cards
New driver updates for both XP and Vista Users
Dated Dec 20th 2007. Version 7.12 http://ati.amd.com/support/driver.html

Nvidia Release new drivers
New driver updates for both XP and Vista Users
Dated Dec 19th+ 20th 2007. Version 169.8 http://www.nvidia.co...aspx?lang=en-us

Driver update information
This page is designed to help troubleshoot video and/or sound problems associated with old or faulty drivers.

Running Vista on Nvidia Graphics card *ONLY*
There is a known issue when running the Nvidia DX10 cards with Vista. A small hot fix has been released and works well. It reduces stuttering in game and makes the game/system more stable.

Hotfix information

Graphic Card drivers
Steps to identify your video card and driver version:
Click on the Start button and select Run.
Type in dxdiag and click OK.
After the DirectX Diagnostic Tool loads click on the Display tab.
Your video card Name and Manufacturer will be listed in the Device section.
The version of the driver you have installed should be listed under the Driver box next to the word Version.
Visit our Manufacturer Links page to visit the manufacturer page and obtain updated drivers for your specific video card.

*Note: Please make sure you follow all the instructions on the manufacturer's website concerning the removal of current drivers and installation of updated software. For example, Nvidia recommends using the Windows Add and Remove programs utility to remove their drivers, while ATI has a driver removal utility which you can download.

Steps to identify your sound card and driver version:
Click on the Start button and select Run.
Type in dxdiag and click OK.
After the DirectX Diagnostic Tool loads, click on the Sound tab.
The version of the driver you have installed should be listed under the Driver box next to the word Version.

Steps to identify your network card and driver version:
Click Start.
Click Control Panel. If there is an option in the upper left to 'Switch to classic view', then do so.
Click System.
Click the Hardware tab, then click the Device Manager button near the middle.
Expand the Network Adapters category. Make note of the network card name and model listed.
Double click on the network card listed.
Click the Driver tab and make note of the driver Date and Version.
Visit the network card manufacturer's website using the above information to find updated network card drivers.

GRAPHIC CARD LINKS
ATI
Nvidia
SIS
Intel

Latest DX versions
The game should come with the latest version of DX9 (XP). Please note, if you have Vista installed and NOT a DX10 card, do NOT download DX10 drivers.

If you are planning on updating DirectX as well as the drivers for your sound and video hardware, we suggest installing the update for DirectX first, then the updates for your sound and video hardware.

Steps to identify your DirectX version:
Click on the Start button and select Run.
In the Open: field type in dxdiag and click the OK button.
When the DirectX Diagnostic Tool loads up you will see information about your computer. Near the bottom of the information should be the following field: DirectX Version: which will list what version you are currently running.
Check http://www.microsoft...ads/default.asp for the latest version of DirectX and update if necessary*.

*Note: Make sure you have drivers for your sound and video hardware that support the version of DirectX you are going to install. If you are not sure the drivers support the version of DirectX you are going to install consult with the company that built the sound and video hardware for more information. If the hardware came with a computer you bought then contact the computer manufacturer. Check our list of hardware manufactures for contact information Hardware Vendor List.

**** Next Step ****
If you still have no luck getting your game to work, please post in the form. If possible attach screenshots but the key to getting help FAST is to provide as much information as possible.
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#2 SnakePlissken

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Posted 12 December 2007 - 04:07 AM

Game discs are not detected

If your system can't detect the game discs, the most common cause is running a Virtual hard drive or using such tools like Alchol and daemon tools. Please either uninstall them or turn them off before attempting an installation.
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#3 SnakePlissken

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Posted 16 December 2007 - 06:00 AM

xlive.dll missing or corrupt.

This error has started to appear and is caused by an out of date Games for Windows live file. You can download and update the latest files, free Here
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#4 SnakePlissken

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Posted 21 December 2007 - 05:59 PM

AMD Chipset Update (20/12/07)

For those of you that are having issues with U@W using AMD chipsets, we wanted to make you aware of a CPU driver update that AMD has posted (1.3.2.53), which is even more recent than the one that came on the U@W disc (1.3.2.16).

You can find the file here:

http://www.amd.com/u...ities/setup.zip

We can't promise that this will fix your problems, but it's a good idea to be up-to-date anyway.

If this does / does not fix your problems, please let us know!

Thanks!
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