[HG_PCDania]

Looks like I might have solved the problem.

I uninstalled and reinstalled the game, installed the latest version of "Games for Windows - live".
Set up the game like before and tried playing the tutorial without installing the day1 patch. Had no problems.
Installed the day1 patch (manually), started the game again and tried playing the turorial. Had no problems. Looks like the problem on my computer was with "Games for Windows - Live".

Problem is that I only play Single Player so if not Sok4R had told about updating "Games for Windows - Live" I would never have found this solution as "Games for Windows - Live" is supposed to autoupdate when you want to play online.

The latest version of "Games for Windows - Live" can be downloaded here:
http://www.gamesforw...es/default.aspx

[Sharpe]

Gray__Fox, on Feb 6 2008, 06:30 PM, said:

please take note they have said on countless occasions they found and fixed this problem. You paid for the product you might as well wait out the patch since you can't return PC games.

Did you all know the "all mighty microsoft" tested this game too and "ok'd" it for release?
I doubt any of you are boycotting them are you? In fact chances are you will STILL support their products, a little one sided I'd say. But it's easier to complain/boycott to the people who found, fixed and are planning on releasing a patch that fixes the problem after it was found. Too bad they're waiting on microsoft and Sega to get it released.


They've apologized, planed to and DID fix it, and the patch is being certified for release...? what are you getting at... that you speak before you think?

By the way Petroglyph You should really point SEGA and Microsoft to this page to show them how they're delaying the patch is making you LOSE customers regardless of how hard you try to get things working right M$ and SEGA are holding you back and hurting your reputation...

For your information this is typing, not speaking. I looked back and I see no apology and my game is not fixed.

It has been a month since I purchased the game. The people that found the problem are us poor suckers that puchased the lemons. Leaving a post on a message board that the problem is fixed and will be in the next patch is one the farthest things from customer service that I have ever seen. That post was there when I bought the game a month ago. I have not seen any other official communication. No updates, nothing. If it was going to take this long, the product should have been pulled of off shelves and they should be apoligizing to customers by using an official method of communication. The statement is an empy promise.


I buy a product, I expect the product to work. Is that too much to ask for?

The problem is fixed when we customers can play the game error free. Not when some statement is made on the authority for misinformation that is called the internet. You can keep on going through life believing everything you read on message boards.

I have had problems with Microsoft products before and they have fixed or replaced the products. It is something called customer service. Every product will have some defects. A company can define itself by how it handles those defects. This company keeps on dropping the ball every day that this problem continues.

I never thought buying games would be risky.

[HG_PCDania]

Have now played some of the game and I have not have any further Abnormal Game Exits. It seems updating "Games for Windows - Live" ( See my post #81 ) solved it so it was not a bug in the game but in "Games for Windows - Live"

[SoxmisUK]

HG_PCDania, on Feb 10 2008, 07:24 PM, said:

Have now played some of the game and I have not have any further Abnormal Game Exits. It seems updating "Games for Windows - Live" ( See my post #81 ) solved it so it was not a bug in the game but in "Games for Windows - Live"

Sorry M8, But I tried your "Fix" and also downloaded the latest Games for Windoze live...

No Bananas.

I still get Abnormal Game Chuckouts. Its a game bug and they say they fixed it. (Alledgedly..) Personally I think someone needs to remove their finger from something round and warm.

This rig of mine plays every game mega fast from Crysis to COD4 to HL2 Doom Eve online ec etc etc ad nauseum...

I have the latest drivers the greatest hardware the fastest memory the fastest affordable raid setup and a great sound setup.. I have defragged, scanned and cleaned the system, I dont use stuff that clogs up my processes queue.

My rig runs anything that any guy in here can chuck at it, and it runs P95 etc flat out stable as a rock for days.

THE FAULT ISNT IN PEOPLES RIGS.

All I do is play games online and in single player. I have literally twenty five major release games on this baby,

Theres nothing they can blame on my rig. Its a gamers machine and I personally have been using PC's since 1974... Lol teach me something new.

I await the mysterious never appearing patch like everyone else. The Fanboys in here are happy to abuse anyone that shows they are a little upset with this product, and give you grief for complaining.

It'd be nice if they said hey it'll be a week or a month or something. But were not going to get it because we are the mushrooms.

Kept in the dark and fed on Sh*t.

My advice? - Ignore the Fanboys hysterical catterwalling and keep on griefing in here.

Might light a firecracker under their ass.

Good luck getting it to run meanwhile until the magic patch that is coming at the mysterious date I'm playing Eve Online and other stuff.

Cyas.. !!

[the_one092001]

Quote

IT just happens to also have a system that involves microsoft and quite frankly Micosofts bussiness practices irrispective of there actual ability for software production is what makes me go out of my way to avoid buying microsoft products.. like xbox360 bioware games... halo.

Just think for a moment why everyone's having these problems with their computers: They weren't built with Microsoft LIVE and they have varying software/hardware configurations. PC games have to deal with this and be able to run on thousands of different models and configurations, and have settings for different resolutions and graphics card settings. This of course causes some instability or bugs if the coding for all of these configurations is not 100% correct.

In a company like Microsoft, with so many employees working on so many different parts of a system, you don't have time to go back and check everyone's piece of the product. You have to put it together and find the bugs you can, but you'll never get all of them. Public Beta tests catch a lot of them since it opens up a whole new realm of PC configurations to test, but you'll never test them all. My PC's different from your PC, and this holds true for nearly everyone if only because of software differences which can also affect game performance.

Compare this to consoles: They're built from the ground up to run ONE specialized and stripped-down operating system. The games written for them only have to account for ONE hardware configuration since all of the consoles are the same. The drivers are uniforms since LIVE requires a driver update when its released or you can't get online. Thus, only a few small tests are needed to check for bugs, which can easily be removed before release. This is why console games have fewer bugs than their PC counterparts, and they're also easier to fix since the consoles are uniform.

Halo 3 and Bioware RPG's like KotOR and Mass Effect work well based on this very principle; KotOR had no issues running on my Xbox but on my PC I got killer lag everytime I stepped on Dantooine due to an issue with my ATI Graphics card, which they released a patch for. Thus, console games are in fact MORE stable than PC ones, pretty much across the board.

[Wojo]

Sharpe, on Feb 10 2008, 03:00 PM, said:

I never thought buying games would be risky.

Well said!!

It's never been about the fix, the time limit on the fix, or what companies are in charge of the fix.

At least not for me.

It's been about why all these problems persist and Petroglyph hasn't responded to the complaints.

I, also, sell products to people. When they're dissatisfied I address those problems.

I have no issue with the game being broken, or very little issue. I have a BIG issue with the problem not being addressed...I have an issue with this company accepting that I BOUGHT their game (i.e. I didn't download it, though I expect I could have, and had more value had I done that!) and knowing this they haven't said JACK SQUAT about this problem for a month.

My computer recently blew up, so I bought a new one. This new computer has a quad-core processor and a high end graphics card. It is really big and has fancy lights that I can control. I spent a lot of money on this big, bright computer. I also spent a fair amount of time deciding on it. I spent a fair amount of time, as well, deciding what game I would play on it.

I'm enjoying Supreme Commander. Universe At War is sitting on my shelf. Because it doesn't work. On my fancy new and bright and beautiful computer.

[HG_PCDania]

Quote

Sorry M8, But I tried your "Fix" and also downloaded the latest Games for Windoze live...

Sorry it didn't work for you as it did for me.

Quote

This rig of mine plays every game mega fast from Crysis...

I'm playing Crysis at 1600*1200 with everything but AA on highest setting on WinXP Pro SP2, I'm not using OC or SLI.

Quote

My advice? - Ignore the Fanboys hysterical catterwalling and keep on griefing in here.

Sorry, I'm not a fanboy, I've just reported what worked for me in the hope it might solve the problem for others.

Quote

Lol teach me something new.

Ok, you are pretty rude, has a bad mouth and is a bad example for the other forumers here. You are also sounding like someone who suffers from or is at risk at suffering from high blood pressure and stomach ulcher. Besides that you don't sound like someone who has used computers sinse 1974, but more like some teenage brat who's got pissed because a game doesn't work on his expensive computer.

Please don't use time on replying on this post as I will not respond but let things talk for themselves.

To the admins of this site:
Please feel free to modify my post or delete it. I've just got so tired that some of those asking for help on tech forums are behaving like spoiled teenage brats who are used to get everything served on a silver platter.

[k0sh3]

Dear Petroglyph,

I would really appreciate if you could post at least a vague timeline for your upcoming patch(es). GFWLive games seem to suffer from various "child illnesses" or simply aren't tested properly before release. Can you tell us when we can expect the next patch or not? If it's stuck in the M$-approval-queue (hopefully not the same where the Gears Of War patch is in?) please give us at least a hint when it might get released.

Every half-intellegent customer who can't play UAW properly due to poor release quality and missing patches is one potential non-customer for UAW2. You should be aware of that. Recently some vendors suffocated* in the vacuum called Microsoft customer-care...

*Fasa Studios (Shadowrun), Bungie (Halo 2), ...

This post has been edited by k0sh3: 11 February 2008 - 06:31 PM

[pblogic]

Downloaded with steam


NO DEMO

REINSTALLED Vista 32 bit.

current drivers. I am an advanced user not a noob.

Get a patch out please, right now. I paid 60$ for this game WEEKS ago and cant play. I either want a patch tonight, or my money back.

I cant even launch the game without getting this error

[SoxmisUK]

HG_PCDania, on Feb 11 2008, 07:24 PM, said:

Sorry it didn't work for you as it did for me.


I'm playing Crysis at 1600*1200 with everything but AA on highest setting on WinXP Pro SP2, I'm not using OC or SLI.

Sorry, I'm not a fanboy, I've just reported what worked for me in the hope it might solve the problem for others.


Ok, you are pretty rude, has a bad mouth and is a bad example for the other forumers here. You are also sounding like someone who suffers from or is at risk at suffering from high blood pressure and stomach ulcher. Besides that you don't sound like someone who has used computers sinse 1974, but more like some teenage brat who's got pissed because a game doesn't work on his expensive computer.

Please don't use time on replying on this post as I will not respond but let things talk for themselves.

To the admins of this site:
Please feel free to modify my post or delete it. I've just got so tired that some of those asking for help on tech forums are behaving like spoiled teenage brats who are used to get everything served on a silver platter.

couldnt resist.

Can tell by your atrocious spelling and crap syntax that your base language is NOT english for that I forgive you what may have been lost in translation.

If you had bothered to read my post before letting your mouth rattle off like an ouzi s.m.g. you would have seen that in no way was my mail aimed at You, or the likes of you, (Thats people who tried to help...) but it WAS aimed at the few hardcore posters in here who are defending PG's stance at keeping us out of the loop visavis patch release date and how they fixed it..

Further to your information, sonny I KNOW I'm far older than you... Hence can get crabby whenever the feck I like.

Oh yeah, and I DIDNT ask for help.

Now sit over there >> and have a cup of tea and a cigarette. CALM DOWN.

This post has been edited by SoxmisUK: 11 February 2008 - 07:39 PM

[Gray__Fox]

Quote

It's been about why all these problems persist and Petroglyph hasn't responded to the complaints.

are you serious?

Delphi-PG, on Dec 24 2007, 06:08 PM, said:

No eta yet, but code is looking into the issue. We'll keep you guys posted and thanks for holding tight.

driph-PG, on Jan 3 2008, 08:43 PM, said:

Huge thanks to everyone that submitted data. The code team resolved the Abnormal Game Exit crash today, and a fix will be in the upcoming patch.

yup they sure didn't say anything or address it at all. These people must be monsters... Right now petroglyph has done their job and the rest is out of their hands They probably can't even give an ETA since they don't even know when the patch will be checked by SEGA & M$.

Quote

but it WAS aimed at the few hardcore posters in here who are defending PG's stance at keeping us out of the loop visavis patch release date and how they fixed it..

what loop? You know what they know. They fixed it, the patch is with SEGA, when they're done it goes to M$ to be verified again... How can they give a release date for something they don't have any control over?

Quote

I have had problems with Microsoft products before and they have fixed or replaced the products. It is something called customer service. Every product will have some defects. A company can define itself by how it handles those defects. This company keeps on dropping the ball every day that this problem continues.

ya and it shows with how they handled windows ME when they scrapped it and anyone who had it didn't get updates, patches, a refund or anything. Their customer support is superior... I agree you bought it and you want it to work... fine that's obviously a fair request. But, to continually claim Petroglyph arn't even trying or are just yanking your chain even though right now they don't even have the patch anymore and SEGA is the one you should be complaining to is just sad and shows you'd rather complain then be patient.

Quote

The people that found the problem are us poor suckers that puchased the lemons.

really so you read through the pages of code found it and told them how to fix it? man you are good.

Quote

For your information this is typing, not speaking.

and how is political correctness going to help you prove a point?

Quote

have not seen any other official communication. No updates, nothing.

of course you havn't they don't post in only this thread they've actually posted stuff in many different areas on the subject when they happen to see it asked.

Like I said if you really wanna get this going ask SEGA they are the ones who control the patch as far as I know at this moment.

BTW:

driph-PG, on Feb 11 2008, 04:25 PM, said:

The Abnormal Game Exit is a known issue, and has been resolved in the upcoming patch. With that said, you may find a workaround or two here on the boards.

This post has been edited by Gray__Fox: 11 February 2008 - 09:25 PM

[SoxmisUK]

[quote name='Gray__Fox' date='Feb 12 2008, 02:20 AM' post='137868']
are you serious?

yup they sure didn't say anything or address it at all. These people must be monsters... Right now petroglyph has done their job and the rest is out of their hands They probably can't even give an ETA since they don't even know when the patch will be checked by SEGA & M$.

what loop? You know what they know. They fixed it, the patch is with SEGA, when they're done it goes to M$ to be verified again... How can they give a release date for something they don't have any control over?
=======================================================Snip!!

See what I mean? I guess you must be all defensive over PG because your in the credit roll? You must be credited with over 2k in posts... "Forum whore.." FanBoys always believe theyre better than those who dont post as much, it's a kind of self imposed authority they beleive they and no doubt, You, think you have over others...

You cannot possibly deny that people have waited over a month for this fix. You cannot deny that someone in PG wouldnt be screaming "Breach of Contract" to both Sega and Microsoft if PG was bothered about us for real.

I mean, think about it, dont they have a phone? That's just too simple for the great super friendly, protective, mother healing, earth loving, customer care conscious, PG to think of aint it? Imagine:

The call would go something like this: " Hello SEGA? - PG here, listen be a good feller and get that patch tested eh? we got them climbing the walls here.." (SEGA) "Sure thing! I'll start on it this afternoon for you..." now I know it's NEVER going to be that easy, and especially with Microflopped..

but a MONTH? OVER a MONTH? LOL!!!!! You are too blind to see there is just NO DEFENCE!!

Maybe the patch will arrive soon a day or so? - Oh no guess not. Get in the queue, wait in line, we got plenty of people that were already ignoring.

Instead, (As I predicted most accurately...) It's easier to roll in the Fanboy club, those mega posters who wont believe ANYTHING bad can come from PG (And all the other companies that have their almost religiously fanatical followers..) (Yawn!!) and accuse people of being "Impatient.." even after over a whole MONTH of excuses. (I read 11 days somewhere didnt I?) Lol!

If that month makes ANYONE impatient I sure wouldnt like to be in a queue in your neck of the woods. because it sounds like you are used to eating at a Soviet Macdonalds.

I read many of the posts in these forums and read much stuff about the upcoming (But very mysterious..) patch.. I tried many of the fixes that are posted around and checked and rechecked my configurations and my Rig. I'm happy its not my fault as you guys are fond of vaguely alluring to in your defensive posts.

Now PG may have won your loyalty, they may have your heart already that much is glaringly obvious you are converted. But in here, we are worried about us see? We dont need to be chastised for having a righteous say about how we feel we are being treat.

Badly in OUR eyes.

Leave us alone until you can post something useful or suggest a fix we can try.. Your dialogue is pestering us.

This post has been edited by SoxmisUK: 11 February 2008 - 11:16 PM

[Strategist]

Never mind, as it was already mentioned.

This post has been edited by The Stratigest: 21 February 2008 - 05:21 PM

[SoxmisUK]

The Stratigest, on Feb 12 2008, 04:38 AM, said:

I have had the Abnormal Game Exit before (but not frequently), try uninstalling UaW (via the Add/Remove Programs) and then reinstall it without the patch. (I haven't had it since I did that)

Never mind, as it was already mentioned.

Yeah I read that 2 days ago...

and tried it within an hour... and despite the hint about it probably not being read.. (Crossed out..!)

It was, but.. It didnt work.. Abnormal game exits with either version.

Thanks though.

I also renewed the Microsoft Games for windows to the latest 1.2 and took out that awfully nasty AMD CPU update (I'm running a Pentium..) and edited the boot.ini to remove the Usepmtimer/ crap that is installed along with it.

Even AMD users shouldnt have this installed in my humble opinion. PG just went ahead and left it there... I mean who are they? CCP? BTW CCP did something similar with EVE online and had it fixed in less than a day. Posted everywhere and FIXED. That takes decisiveness and courage, they didnt bury their heads in the sand..

Anything else?

Apart from regular visits from Fanboys coming here trying to blame or insinuate stuff onto us guys. no. nothing else, just Try blaming PG.

We do.

Go annoy other peaceable folks.

[SHAZcat07]

What seemed to work for me was use a stable version driver for your video card (Nvidia), disable DX10 in game and turn off Windows Aero theme.

[k0sh3]

SHAZcat07, on Feb 12 2008, 06:09 PM, said:

What seemed to work for me was use a stable version driver for your video card (Nvidia), disable DX10 in game and turn off Windows Aero theme.

What for sure did not work for me was use a the latest official driver for my video card (ATI), disable DX10 in game and screaming out loud "Eat this, Petroglyph!" while loading the savegame. Sad.

[SoxmisUK]

k0sh3, on Feb 12 2008, 05:24 PM, said:

What for sure did not work for me was use a the latest official driver for my video card (ATI), disable DX10 in game and screaming out loud "Eat this, Petroglyph!" while loading the savegame. Sad.

Lol Cheers guys... I already had the latest ATI drivers installed... Running XP so DX10 isnt a problem.

Still no luck on saved games or otherwise.

Good Luck in your efforts.. !

[Bob123456]

Well the fix I posted earlier didn't fix the problem fully. The abnormal exit still happens, but this time it's quite random. I've played the game many times for a couple of hours before the crash. Sometimes it's only half an hour. I have to save like every 2 minutes since I'm worried all the time "will it crash now? how about now?". It's really ruining the game experience.

And as the official fix just keeps delaying itself, this whole experience has left a bad taste. Even if we get the patch tomorrow, I won't be buying any products from petroglyph ever again.

[pblogic]

Bob123456, on Feb 12 2008, 02:07 PM, said:

Well the fix I posted earlier didn't fix the problem fully. The abnormal exit still happens, but this time it's quite random. I've played the game many times for a couple of hours before the crash. Sometimes it's only half an hour. I have to save like every 2 minutes since I'm worried all the time "will it crash now? how about now?". It's really ruining the game experience.

And as the official fix just keeps delaying itself, this whole experience has left a bad taste. Even if we get the patch tomorrow, I won't be buying any products from petroglyph ever again.

I have to agree. I personally will never buy a petroglyph game again either. There are too many other quality software developers out there. I hate to hurt anyone's feelings but Petroglyph you are just not up to snuff... you need better talent or better quality or control or both.

Bottom line: your work doesn't cut it in an industry that is way to competitive for this sort of failure.

[Max.at.SEGA]

Hi all,

I would have liked to make my introduction with better news to report, but I do want to update you all and give you a chance to vent directly to the source.

The good news is we've worked with Petroglyph to be very thorough, and are confident that the upcoming patch will solve most of the problems folks have been reporting.

The bad news is we're still vetting a small remaining connectivity issue that would affect some users, and when considering that, along with the remaining work we have to do to prep this for distribution, it may yet be a few weeks before you'll get your hands on it. I understand that this will upset some folks who have saved up their allowance for a game they can't play yet, and to each of you we apologize. If there were any way to do this more quickly, we would!

It bears mentioning, however, that a significant portion of you should be able to solve your issues without the patch.

Please check this entry in the Sega KnowledgeBase and verify that you've worked through the troubleshooting steps: http://sega-us.custh...hp?p_faqid=1101

If you need personal help, or if you just want to vent a bit, please begin a support ticket there, or PM me with all your hate mail.

Just do me a favor and be civil to one another!

EDIT (2/13): Also, I do not mean to disregard the mass of knowledge and helpful folks here in the Petroglyph forums. A sincere thanks from SEGA to all who have been sharing knowledge and solutions.